Child Support Enforcement Agency (CSEA)

Anyone has the right to apply for our services. Our agency determines eligibility based on federal and state laws. To qualify for any program, there is an application process to complete. Most applications require a scheduled face-to-face interview.

Services provided by CSEA

Location of custodial or non-custodial parents or alleged fathers;
Establishment of parentage;
Establishment and modification of child and medical support orders;
Enforcement of support orders;
Collection of support obligations; and
Any other actions appropriate to child support enforcement.

Services Not Provided by CSEA

Visitation issues
Custody issues
Legal representation of individuals

Child Support - Customer Service Portal

The Ohio Child Support Customer Service Portal is Ohio's web-based application which provides our customers easy on-demand access to their case information, currently on file with the child support agency. Once a customer is registered to use the Ohio Child Support Customer Service Portal, many self-service options are available to them. Child support payors can make credit/debit card payments on the site and all customers can quickly and conveniently view personal, address, employment and health insurance information, along with, support order and payment information (two years of support payment information can be viewed and printed). Customers can also send messages with or without attachments to their county CSEA, as well as, request updates to their address, employment and/or health insurance information by using the portal's Message Center.

Registered customers have the option to receive e-mail notification when the required address, employment and/or health insurance information is missing in our system for them. In addition, customers can be notified when payments are sent to them.

To register go to www.jfs.ohio.gov/ocs , or download the Ohio Child Support app from the app store on your smart phone.

HOW TO RECEIVE OR PAY YOUR CHILD SUPPORT:

Enrollment in Electronic Disbursement

Enrollment is simple! Visit http://oh.smartchildsupport.com and follow the instructions to enroll in either direct deposit or smiONE™ debit card.

Direct Deposit

With Direct Deposit, your support payments are deposited directly to your account at your financial institution.

smiONE™ Visa Debit Card

The Ohio Child Support Debit Card Program provides you with a debit card called the smiONE™ Visa Debit Card to receive and use your support payments. You do not need a bank account to be enrolled. Cash withdrawals from your card can be made at any ATM or bank teller window displaying the Visa brand marks. Cardholders can access their available balance and transaction history securely at http://www.smionecard.com. Cardholders may also access balance and transaction information by calling Ohio smiONE™ Customer Support at 1-855-279-2744.

Child Support Payment Options

Effective 01-01-21 our agency accepts check, money orders or credit card payments from walk-ins.

Payments can be made online at http://oh.smartchildsupport.com using Direct Debit, credit/debit card, American Express, Diners Club, Discover, JCB, MasterCard, Visa, PayPal, Alipay, Apple Pay, Google Pay and Venmo.

Debit and credit card payments can be made online from the Customer Service Web Portal. Register or login at: https://childsupport.ohio.gov/login.jsf

Credit card payments can also be made over the phone by calling: 1-888-965-2676 - Option 5.

Check or money order* can be mailed to:

Ohio Child Support Payment Central

Po Box 182394

Columbus, Ohio 43218

*Make sure you have your case and order # on the check or money order.

For additional payment details visit the Child Support Payment Central (CSPC) page at: https://jfs.ohio.gov/Ocs/employers/CSPC_Overview.stm

FREQUENTLY ASKED QUESTIONS

A large variety of FAQs are available to help answer your child support questions at http://jfs.ohio.gov/OCS

The Board of Preble County Commissioners is not responsible for inaccuracies or omissions. Although this site is periodically updated,
information contained herein may not reflect the most current information. Please report any changes or corrections to the Board of Preble County Commissioners.